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Terms And Conditions.

About Us    Privacy Policy     Credit Card Security    Making A Purchase     Reaching Us    Delivery Schedule     Guarantee    Improvement Policy    Price Of Goods    Availability Guide    Cancellation     Copyright    Disclaimer    Basis Of The Sale   

About Us.
We are an old established, traditional family business totally committed to your satisfaction and we have skilled growers available to answer your queries.
Our company is Tates of Pyecombe Limited (our company number is 1376481 and our registered office is Tates Admin, Paradise Park, Avis Road, Newhaven, East Sussex. BN9 0DH).
With our associated Company we operate two large garden centres in the South East.
South Downs Nurseries & Garden Centre are specialist growers of high quality plants. usually despatch your goods. Personal callers are always welcome.
Paradise Park & Gardens consists of our garden centre, an Earth Science Exhibition and delightful gardens open to the public and usually despatch your goods.
We also trade through a number of specialist web sites - www.paradisepark.co.uk,  www.south-downs.co.uk  and www.wildlifegardening.co.uk.

Privacy Policy.
We are committed to protecting your privacy. We use the information to process your order and may occasionally notify you about new services and special offers. If you would rather not receive this information, please tell us. It is not our policy to sell, trade or rent your personal information to others. Cookies are used on this shopping site, but only to keep track of items in your shopping cart once you have selected them.

Credit Card Security.
All credit card numbers are encrypted in the software as it travels over the Internet using sophisticated 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Making a purchase.
Making a purchase could not be easier. Just browse our shop, and click on any goods that you wish to buy to put them into the shopping cart. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit and debit card payment.
We accept Visa, Mastercard and Switch. Goods with a lead time greater than 30 days will be charged up to 7 days prior to despatch. You may send your credit card information via phone, fax, post or over the internet. You may also make a payment by cheque. Please make cheques payable to "Paradise Park" and post with your order details to Paradise Park, Avis Road, Newhaven, East Sussex. BN9 0DH. Remember to include a daytime contact telephone number in case of any query.
If it not possible to obtain full payment for the goods from your account on despatch of the goods to you, we can cancel the contract or suspend any further deliveries to you. This does not affect any of your other rights. Delivery costs are calculated for delivery to most parts of the United Kingdom mainland. If you are outside our normal delivery area, we will contact you with a revised delivery cost when we have received your order. You will have the option of proceeding with your order or cancelling at this time.

Reaching Us.
If you have any questions or comments, please e mail us at webshop@paradisepark.co.uk.  Alternatively, you can phone 01273 512123 of fax us on 01273 616000 or write to the Internet Sales Manager, Paradise Park, Avis Road, Newhaven, East Sussex. BN9 0DH.
Our Managing Director, Jonathan Tate, is committed to providing the best possible service. If you are not fully satisfied with our service, please write to Jonathan Tate, Managing Director, Tates, Administration Offices, Avis Road, Newhaven, East Sussex, BN9 0DH.

Delivery Schedule.
We aim to offer an efficient and hassle-free service. Each plant is carefully checked, watered and fed before packing.
We will normally deliver the goods ordered by you to the address that you specify on your order. It is important that this address  is accurate and complete. In order to protect you from credit card fraud, we normally only supply goods to the registered address of the card holder.
Our charges for transport, packaging and insurance are detailed on the order page and will be included in the total price for the goods. Parcels require a signature upon delivery unless specifically waived, whereupon the parcels will no longer be covered by our insurance and the the risk of damage or loss passes  to you after despatch.
You must inform us if you are going to be away at any time when delivery is expected.
We will e mail you when the goods have been despatched.
If you believe the delivery is severely overdue, e mail us at webshop@paradisepark.co.uk. and we will take appropriate action.
Goods will normally be delivered by our own transport or by using a carrier.
We aim to despatch goods as soon as possible after your order is received. If the lead time is likely to be greater than 30 days we will advise you accordingly. In spite of all our efforts, there can sometimes be unforeseen delays. We cannot therefore guarantee delivery times or accept liability for late deliveries.
If despatch is delayed for any reason, the delivery time will be extended and we will contact you. If you wish to cancel at this time you will, of course, be able to do so.
You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
We accept no liability if a delivery is delayed because you did not give us the correct payment details.

We guarantee that goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
We aim to give you a clear idea of the nature of the plants often based on our experience at the nursery. However you will appreciate that there will inevitably be slight variations in size, shape and colour between different specimens. Pictures, descriptions and other information relating to plants are approximate and for guidance only. Plants also vary according to season. For example a deciduous shrub will have no leaves in winter and an herbaceous plant may not even have growth above soil level when dormant.
We guarantee that plants will be in good condition at the time of delivery. If a plant is unavailable at the time of order, we will substitute our nearest equivalent at no additional cost to you. If you do not wish to receive a substitute you must advise us at the time of order.
Should you feel dissatisfied in any way, please inform us as soon as possible and we will do all we can to put things right. We intend that all plants that are despatched from the nursery are healthy, quality plants. You must check plants carefully as soon as they are received and notify us within 3 days if you have a complaint. We can then advise you on aftercare or arrange for the plants to be returned. If it is necessary, we will then do our best to sort you out a replacement or refund your money.
We cannot be held responsible for losses caused by severe weather, frost, drought, flood, other climatic factors or over/under watering of plants.
We guarantee that goods other than plants will meet their specification and will be free from defects in materials and workmanship at the time of delivery. In the unlikely case of a defective product, please contact us at webshop@paradisepark.co.uk. We can then advise you whether to return the goods to us or whether we will replace the defective part. We reserve the right to replace the defective part or the goods. As an alternative we reserve the right to refund your purchase price. If we ask you to return the goods please provide a full description of the fault and return the defective item in it's original packaging, with all warranty cards, licences, manuals and accessories. Then send the package to the address below for the attention of the Internet Sales Manager, Paradise Park, Avis Road, Newhaven, East Sussex. BN9 0DH

For your protection we recommend that you use a recorded delivery service. If you are returning an item because of an error  on our part or it is defective, we will normally refund your costs in returning it to us provided that you receive prior agreement with us in respect of the cost, prior to despatch.
This returns policy does not affect your statutory rights.

Improvement Policy.
We operate a policy of continuous improvement, so changes to the goods may be made at any time. We will use reasonable commercial endeavours to keep the web site up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the web site are generally accurate but variations in colour, shape and size must be expected.

Price of Goods.
For orders made from the UK, 17.5% VAT is included in the price shown. If the price of the goods or delivery increases between the date we accept your order and the delivery date, we will inform you and ask you to confirm by e mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order.

Availability Guide.
The availability of an item is shown on the relevant product page and we aim to keep this regularly updated. Some plants are subject to seasonal crop availability. Occasionally, high demand may alter availability of goods. If this occurs, we will substitute our nearest equivalent product at no additional cost to you. If you do not wish to receive a substitute, you must advise us at the time of order. All estimated delivery times are given in good faith but may subsequently vary and no liability is accepted for late delivery.

If you change your mind about anything you order, you can cancel the order up to 7 working days after the goods are delivered, providing the goods are returned in their original condition. To cancel an order, e mail us at webshop@paradisepark.co.uk including details of the order you are cancelling.
Whilst we respect your right to change your mind, we would ask that you take good care of plants that you decide you do not want. Please make sure you follow any care instructions we give you for the plants. We will advise you on what you have to do to return plants.
Other goods can be returned by enclosing a note giving the reason for the return, wrapping the package securely and sending to: Paradise Park, Avis Road, Newhaven, East Sussex. BN9 0DH marked for the attention of the Internet Sales Manager.
For your protection, you should use a recorded delivery service.
Please note: You will be responsible for the costs of returning goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we reserve the right to arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us ( for example, postage and packing, etc). We will refund the relevant part of the purchase price paid by you for the goods as soon as we can, which is normally no later than 30 days after the goods are returned.

All of the written, photographic, design and audio content of the web site together with the selection and arrangement of it and all software compilations are copyrighted property. All rights reserved.
None of this material on this web site may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.
All names, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful.

Price, delivery costs and availability information are subject to change without notice.
Except as specifically stated on this web site, to the fullest extent permitted at law, neither Tates of Pyecombe Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Tates of Pyecombe Limited or Tate Bros Limited does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of  Tates of Pyecombe Limited or Tate Bros Limited, its affiliates, directors, employees or other representatives.

Any views or opinions expressed on the message boards do not necessarily  represent those of  Paradise Park, South Downs Nurseries or Wildlifegardening.co.uk or any of it's affiliates. No responsibility is accepted for any loss or damage that may arise from the use of the message boards or their content.

Basis of the Sale.
An agreement for us to sell you goods is made under our terms and conditions when we accept an order made by you via our web site.
The description of the goods, the price, VAT, insurance and delivery costs are set out on the order page. We will confirm acceptance of your order on-screen.
The quantity, quality and description of the goods will normally be those set out in your order (if accepted by us).
Orders are accepted at our sole discretion.
The buyer cannot withhold payment for goods by reason of any right to set off or counter claim which the buyer may have or allege to have for any reason whatsoever.
The goods made available on our web site are only available for sale to you if you are based in our delivery area for the items ordered.
We assume no responsibility for the contents of any other web site to which this web site has links.
We reserve the right to make changes to this web site and our terms and conditions of business at any time before your order is accepted.
E mails to you will be to the address you specify to us. It is important that you give us an accurate and valid e mail address and tell us of any changes to it.
If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.
To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of our terms and conditions of business nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
The headings in our terms and conditions shown are for convenience only and will not affect their interpretation.
Our terms and conditions will be governed by English law and any disputes will be resolved exclusively by the English Courts.


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